0 800 600 101 
063 283 33 37 
050 283 33 37 
067 283 33 37 
Public offer
Public Offer
The purchase and sale agreement is intended for buyers and is an official offer from the Seller when entering into an agreement. The Buyer, in order to purchase the Goods, accepts the terms of this Agreement:
1. General Terms
1.1. This document is a public offer agreement (according to Articles 633, 641, and Chapter 54 of the Civil Code of Ukraine). Its terms are the same for Buyers, whether an individual, legal entity, or individual entrepreneur.
1.2. Regarding the acceptance of the terms of this agreement, i.e., the Seller's public offer, the consumer becomes the Buyer.
1.3. By entering into the Agreement, the Buyer confirms that they are familiar with and agree to the proposed conditions. The Buyer gives permission for the Seller to process their personal data for mutual settlements, receiving invoices, acts, and other documents. The permission to process personal data is valid for the entire term of the Agreement and after its expiration.
2. Definition of Terms
2.1. The Seller sells goods in stores and on the website.
2.2. The Goods are published on the website and displayed on the shelves of stores, including:
price, name, and description. The product on the website is accompanied by its image. Notes: hit, novelty, best price. 2.3. The Buyer is a capable adult individual or legal entity/individual entrepreneur.
2.4. An Order is a registered and placed application of the Buyer for the purchase of Goods, addressed to the Seller.
2.5. Access to the store's website is provided on the Internet at https://firecontrol.com.ua.
2.6. A personal account in the form of the Buyer's personal section on the Seller's website. Only the Buyer has access to it. The personal account displays their personal information and the history of placed Orders.
3. Essence of the Agreement
3.1. The Seller undertakes to sell the Goods based on the Order placed by the Buyer on the store's website. The Buyer undertakes to pay for the cost of the Goods.
3.2. The Seller guarantees that the Goods are not pledged, not in dispute, not under arrest, and third-party rights do not apply to it.
3.3. The Seller and the Buyer confirm that this agreement is not a fictitious transaction or one that occurred by deception or coercion.
3.4. The Seller confirms that they have permits for economic activities and guarantees the right to sell the goods without restrictions, in accordance with the requirements of Ukrainian legislation, and undertakes to be responsible for violating the Buyer's rights.
3.5. The Buyer accepts the terms of the agreement when placing an Order by pressing the "Buy" button. Subsequent objections from the Buyer deprive the Seller of liability for non-compliance with the terms of this agreement and give the Seller the right to unilaterally cancel the Order.
4. How to Communicate with the Internet Store Website
4.1. The Buyer can view the content of the Internet store website, place Orders, participate in promotions, lotteries, and use other services.
4.2. Registration is required for the Buyer to access personal information and provide additional features for working with the Internet store website.
4.3. During registration, the Buyer enters the following data:
Full name. Phone number. Email address. Address of residence. 4.4. The Buyer undertakes to provide accurate information about themselves. The Seller is not responsible for the accuracy of the data provided by the Buyer when placing an Order.
4.5. The Buyer is responsible for their actions on the store's website under their account and on their behalf.
4.6. The Seller has the right to refuse the Buyer to place an Order if the Buyer violates the terms of this agreement.
5. How to Place an Order
5.1. The Buyer independently places an Order on the store's website, adding selected Goods to the virtual shopping cart and pressing the "Buy" button.
5.2. Orders for Goods can be placed by registered and unregistered Buyers.
6. Cost and Payment Terms
6.1. The price of the Goods is determined by the Seller and indicated on the Internet store website. The total cost of the Order is determined by the sum of the prices of all Goods included in the Order and the cost of delivery.
6.2. The order amount may vary depending on the price, quantity, or assortment of the Goods.
6.3. The Buyer, at their discretion, chooses a convenient method of payment:
in cash,
by non-cash payment.
6.4. Payment is made in hryvnias.
6.5. The order is considered paid from the moment the funds are credited to the Seller's or its representative's settlement account. The payment of the order indicates the Buyer's agreement to the terms of this agreement.
6.6. The Seller delivers the order after the full payment of the Goods.
6.7. The cost of the Goods, indicated on the store's website, may be unilaterally changed by the Seller.
6.8. The Goods are not reserved until the Buyer's funds are credited to the Seller's settlement account. In case of a refund, the Buyer must inform the Seller of the bank account details to transfer the money.
7. Conditions for Returns
7.1. If the cost of the ordered Goods does not correspond to reality, the Seller is obliged to inform the Buyer to confirm or cancel the order. In case of unsuccessful contact with the Buyer, the order is automatically canceled. If the order has been paid, the Seller refunds the paid amount to the Buyer's bank account in accordance with the legislation of Ukraine.
7.2. When placing an order, the Buyer agrees that they have the right to completely refuse the order, not partially.
8. Seller's Obligations
8.1. Provide accurate information about the Goods, prices, and delivery terms.
8.2. Guarantee the quality compliance of the Goods within Ukraine.
9. Buyer's Obligations
9.1. Provide the Seller with truthful and accurate information about themselves.
9.2. Pay for the Goods at the specified order value.
9.3. Carefully inspect the product and packaging when purchasing. In the presence of a delivery service representative, unpack the purchase and check the completeness, ensuring there is no damage. Sign the invoice (receipt, register, etc.) upon receiving the order.
9.4. If there are claims, demand that the delivery service representative draw up an Act of external inspection and an Acceptance and transfer Act in 3 copies. The inspection report describes damage to the external packaging, and the Acceptance and transfer Act describes defects in the individual packaging of the product.
9.5. If the purchase violates the assortment, completeness, or packaging of the Goods, inform the Seller of the deficiencies no later than 5 (five) days from the date of purchase or receipt. The item must be returned in a merchantable condition with all labels, seals, and documentation intact.
9.6. Provide passport details to receive the order at the courier company's office and personally appear with an identification document.
10. Buyer's Rights
10.1. Demand a refund for the payment of the Goods if the Seller does not fulfill the order conditions.
10.2. Modify the order before its payment.
10.3. Timely file claims about the quality of the Goods in accordance with the Law of Ukraine "On Consumer Rights Protection."
11. Responsibility of the Buyer and Seller
11.1. The Seller is not liable for damage to the Buyer if the latter improperly uses the Goods.
11.2. The Seller is not liable for the untimely fulfillment of orders and its obligations if the Buyer provided false information about themselves.
11.3. The Seller and the Buyer are equally responsible for fulfilling their obligations under this Agreement in accordance with the laws of Ukraine.
11.4. The Seller and/or the Buyer are not liable for non-performance of their obligations due to force majeure: war, hostilities, earthquakes, floods, fires, actions of state authorities, changes in customs rules, import and export restrictions, arising independently of the will of the Seller and/or the Buyer after the conclusion of this agreement. The party unable to fulfill its obligations immediately informs the other party and provides documents issued by authorized bodies.
12. Personal Data Protection Policy
12.1. By providing their personal data, the Buyer voluntarily agrees to the processing and use of information about themselves without limitation of the Agreement's term.
12.3. The Seller uses personal data to provide and promote services.
12.4. The Seller undertakes to keep confidential the information received from the Buyer, except in cases where the disclosure of personal data is required by law.
12.5. The Seller is not responsible for non-compliance with their obligations if the information about the Buyer does not correspond to reality.
13. Mailings and Informational Messages
13.1. By registering on the Internet store website, the Buyer gives the Seller consent to receive SMS and messages to their email.
13.2. The Buyer can unsubscribe from receiving newsletters at any time in the body of the newsletter (by clicking on the "Unsubscribe" link at the bottom of the email). You can also call the hotline at 0800600101 (free from landlines, mobile rates apply) for assistance.
14. Miscellaneous
14.1. This agreement is valid within the laws of Ukraine.
14.2. Disputes between the Buyer and the Seller are resolved through negotiations. If differences cannot be resolved, the Buyer or the Seller may apply to the court to resolve the disputed issue.
14.4. The Seller has the right to make changes to the text of this agreement at its discretion at any time and without prior notice to Buyers. The current information in the agreement is always available on the Internet store website.
14.5. In case of claims, the Consumer has the right to call the company's hotline at (067) 283 33 37 and 800 600 101 (24/7) or contact through the Contact Information form on the page https://firecontrol.com.ua/kontakty.html.